INFORMATION ABOUT US
YOUR PERSONAL INFORMATION
If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email accepting your order
The order will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.
If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at firstname.lastname@example.org
The details about your recent orders can be found in your customer login.
PRICE AND DELIVERY COSTS
We shall use our reasonable endeavours to ensure that the prices quoted on our site are correct.
Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.
Unless stated otherwise, all prices include VAT (where applicable) and the shipping costs are
- Free Shipping on purchase over $50
- $10 for flat shipping
AVAILABILITY AND DELIVERY
Information displayed on this site relating to availability is subject to change by us without notice.
We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment for goods can be made by one of the following payment methods:
• Credit card: VISA, MasterCard
• Debit card: VISA, MasterCard
Your account will be charged following our acceptance of your order.
RIGHT OF WITHDRAWAL
If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us using the return options included in the delivery note
We will accept returns and exchanges on items that are in their original condition for store credit or exchange only. Items must not have been worn and should include sequence duster bags or pouch and/or sequence original packaging, boxes etc. we are not able to issue store credit or exchanges on sale items.
Returns and exchanges must be postmarked within 14 days of receipt.
Please note: shipping and handling charges are non-refundable. Please send all returns or exchanges, insured, along with the original invoice and details on the reason for the return, in the original packaging to:
6-11 123st College Point,
Queens, NY 11356.
we cannot accept responsibility for lost packages without proof of delivery.
For customer service please contact: email@example.com
CANCELLATION BY US
We reserve the right to cancel the contract between us if, for example:
• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area; or
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.
TITLE AND RISK
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performances of your or our internet service provider, your browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti- virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
EVENTS BEYOND OUR CONTROL
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
INFORMATION ABOUT THE PRODUCTS